The training will present the principles of service/savoir vivre towards people with special needs, including people with disabilities, using public transport. People attending the training will have the opportunity to learn how to properly handle people with different disabilities. By taking part in the training, participants will be able to apply the first contact principle correctly, which is universal and can therefore be used not only in public transport, but also in other areas of the city. The principles presented during the training are contained in standards developed by the State Fund for Rehabilitation of Disabled Persons in partnership with UTK and ITS, which are currently being consulted with transport operators and public transport organisers so that they can be used by them in their daily operations. Several videos will be presented to the trainees to help them understand the perspective of travellers e.g. on the autism spectrum and travellers with the impairment of vision. Thus they will raise awareness of the barriers that people with disabilities may face when using public transport. Willing participants will also have the opportunity to practice assisting wheelchair users and people with visual impairments. We invite you warmly! It will be a content-rich 3 hours, from which participants will leave with an awareness and knowledge of how to handle the different service users offered by the city, using public transport as an example.
THE PARTICIPANTS OF THE TRAINING EVENT WILL LEARN : They will learn the most important principles of savoir vivre towards people with disabilities in the context of customer service while travelling. - They will find out what the standards proposed by the State Fund for Rehabilitation of Disabled Persons (PFRON) for public transport operators are and what they concern. - They will have the opportunity to practice assisting wheelchair users and people with visual impairments.